Yes, you can turn this on from the Settings → Master Inbox section of any workspace.
The system uses AI to detect interested replies and categorize them automatically.
Keep in mind: AI isn’t perfect. If needed, you can manually mark replies from the Master Inbox.
For more control, you can build your own automated system using our API.
Here’s how:
Listen for the Contact Replied webhook
Run your own sentiment analysis
Use the Mark as Interested endpoint under the Replies resource
